Hotline support
Tell us what's not working and we'll get back to you within one business day. A real person reads every message.
What helps us help you faster
The more of this you can include in your first email, the quicker we can fix the problem:
- The email address on your Hotline account. So we can find you.
- What you were trying to do when it broke ("I was importing a TikTok recipe and...").
- What actually happened ("...the import never finished, no error message").
- Your device and iOS version (Settings → General → About).
- A screenshot if there was anything weird on screen.
Common things
Forgot your password. Open the app, tap Sign in, then Forgot password. We'll email you a reset link.
Want to delete your account. Profile screen in the app, or email help@cookhotline.com. We remove your data within 30 days.
Friday gave a recipe with an ingredient you're allergic to. Stop using that recipe. Email us with the recipe name and the allergen so we can investigate the suggestion path. As a reminder, Hotline is not a substitute for professional medical or dietary advice; please consult a qualified professional for any allergy or health-related decision.
Your H-E-B or Kroger cart didn't sync. Try disconnecting and reconnecting the retailer from Settings. Retailer tokens occasionally expire on their side without notice to us. If reconnecting doesn't fix it, email us.
A coach you're working with isn't responding. Coaches are independent professionals on the platform. If you can't reach yours, email us and we can help reroute.
Privacy or legal questions
Send those to privacy@cookhotline.com (privacy and data requests) or legal@cookhotline.com (terms, contracts, arbitration opt-outs). The full Privacy Policy and Terms of Service are linked at the bottom of this page.